RYA Swanage Sailing Club Survey 2019

The results are now available, and show SSC to have a Customer Satisfaction Rating of 85%, slightly above the average of 84% for all sailing clubs in the survey. The commonest word used to describe the club was “Friendly“.

95 members took part, so the response rate was 25%. We will repeat the survey next year, and encourage all members to take part. In most areas satisfaction was high.

The key areas where satisfaction lagged a little behind deemed importance were:

  • Access to water, mooring and launching facilities
  • The club’s attitude to its impact on the environment
  • The club meeting your needs as a member
  • The club making you feel like a valued member

Survey Report files

Login to see the first file which because it has member comments is members only.

RYA 2019 Member Survey Comments (anonymised) (9 downloads) Members only

This file needs no login.

RYA 2019 Survey Results (87 downloads)