The results are now available, and show SSC to have a Customer Satisfaction Rating of 85%, slightly above the average of 84% for all sailing clubs in the survey. The commonest word used to describe the club was “Friendly“.
95 members took part, so the response rate was 25%. We will repeat the survey next year, and encourage all members to take part. In most areas satisfaction was high.
The key areas where satisfaction lagged a little behind deemed importance were:
- Access to water, mooring and launching facilities
- The club’s attitude to its impact on the environment
- The club meeting your needs as a member
- The club making you feel like a valued member